We accept Visa, Mastercard, American Express, Discover, Diners Club, JCB, Maestro and Union Pay, plus Apple Pay, Google Pay, PayPal and Shop Pay. You’ll see every available option at checkout.

Every product page lists the variety, size, origin and flavour so you know exactly what you’re buying. If you’re still unsure, email us at info@almapura.us before you order and we’ll help you pick the right one.

If your order hasn’t shipped yet, email info@almapura.us as soon as possible and we’ll do our best to update or cancel it. Orders are packed within 1–2 business days, so reach out quickly.

We ship to all 50 U.S. states. We ship within the United States only and do not ship internationally at this time.

Shipping is calculated live at checkout based on the weight, dimensions and destination of your order. You choose your carrier and speed and see the exact cost before you pay — no handling fees and no surprise charges.

Orders are packed and shipped within 1–2 business days. We ship with UPS, FedEx and USPS. Typical delivery windows once shipped: Economy 3–7 business days, Standard 2–5, Expedited 2–3, Overnight next business day. These are carrier estimates and are not guaranteed.

Yes. You’ll receive a confirmation email with tracking as soon as your order ships. If you haven’t received tracking within 3 business days, email info@almapura.us.

Email info@almapura.us right away. If the order hasn’t shipped, we’ll correct it at no cost. If a package is returned to us because the address was wrong, incomplete or undeliverable, shipping will be charged again to resend it — the original shipping isn’t refundable, since the carrier already attempted delivery. We’ll always confirm the new cost with you first.

Contact info@almapura.us within 48 hours of the delivery date with photos of the product, the shipping box and the shipping label. We’ll replace the item or issue a full refund at no cost to you.

Because we sell food, all sales are final and we don’t accept returns. Once a package leaves our facility we can’t verify how it was stored, and we won’t resell food that has left our control. This is a food-safety practice that protects every customer.

If the problem is on our side, we make it right — no return needed. For a quality defect or a wrong item, you get a full refund or a replacement, your choice. Just email info@almapura.us within 48 hours of delivery with your order number and photos.

Where there’s no defect on our side, we can’t refund: change of mind after delivery, ordering the wrong size or product, not liking the flavor, aroma or heat level, opened product with no defect, gift cards, and clearance or final-sale items. Not sure what to order? Email us first and we’ll help.

Approved refunds go back to your original payment method within 5–10 business days, depending on your bank or card provider. We’ll email you as soon as it’s processed.

It depends on the product. Each product page states whether an item is gluten-free, vegan or plant-based. Note that honey is an animal product made by bees, so it’s vegetarian but not vegan.

No — that’s crystallization, and it’s completely normal in raw, unheated honey. Stand the jar in warm (not boiling) water and stir until it loosens.

No. Never give honey — raw or pasteurized — to infants under 12 months of age. Honey can contain spores that a baby’s digestive system can’t yet handle. This applies to all honey. It is safe for children over one year and adults.

Keep them in a cool, dry place in an airtight container, away from direct light. Items with natural oils, like seeds and nuts, keep longer if refrigerated. Honey should not be refrigerated, as cold speeds up crystallization.

You’re welcome to ship to a U.S. freight forwarder or mailbox service that reships abroad. However, our responsibility ends when the carrier marks the package delivered to the U.S. address you gave us. We can’t issue refunds or replacements for damage, loss, spoilage, shortage, seizure or customs delay once an order is forwarded outside the U.S. Inspect your order at the U.S. address and report any problem within 48 hours of the U.S. delivery date.

No. Our products ship for retail use within the United States, without regulatory or export documentation — and this applies to any quantity, including small samples. If you need a certificate, request it before you order at Sales@almapura.us. These come from our suppliers or a lab, carry an additional cost, take time, and can’t be issued after an order ships.

Yes. We supply restaurants, markets and food businesses direct from the source. For wholesale pricing and bulk orders, email Sales@almapura.us.